Frequently Asked Questions

Villa Tracker is a trade-only booking platform where travel professionals search, quote and book 25,000+ hand-picked luxury villas, chalets and estates across 500+ destinations — at trade rates, under their own name. Founded in Gstaad, Switzerland, in 2022 by Moriya Rockman and launched in 2024, Villa Tracker is a sister company to Smiling House, and both are part of The Smiling House Group.

Villa Tracker is owned by Villa Tracker AG, a Swiss company headquartered in Gstaad and led by its founder and CEO, Moriya Rockman. It is part of The Smiling House Group, alongside its sister company Smiling House.

No, Villa Tracker is open only to travel professionals. Travellers who want one of our properties can ask their travel agent, travel designer or concierge, who can book it for them through the platform.

Joining Villa Tracker costs nothing. Registration is free, searching is free, and there is no subscription or membership fee. Villa Tracker works on a 10% commission, applied to confirmed bookings.

No, there is no separate supplier agreement to sign. During registration you tick the box marked “I accept the Terms and Conditions”, which confirms you accept the Terms and Conditions for using the platform. That is the whole formality.

Villa Tracker is trade-only. We welcome travel agents and designers, concierge companies, event planners, retreat facilitators, business incentive organisers, and location scouts and production teams. We are not open to the travelling public.

You create an account by selecting Sign Up, completing the registration form with your agency details, ticking the box accepting the Terms and Conditions, and submitting. You will receive a confirmation email. We review new registrations and confirm your account by email once that is done, so keep an eye on your inbox.

You set up your profile in the Profile section, which has two groups of fields. Your details as an agent: name, phone or mobile, and email. Your agency details: agency name, manager's first and last name, agency email, phone, address, postal code and bank details. You can also upload your agency logo, set the email signature your clients will see, and change your password. Complete every required field — the logo and email signature are what make your proposals carry your branding rather than ours.

You search from the Search section: choose the destination country, enter your client's check-in and check-out dates, specify the number of guests, and search.

Yes, advanced filters let you filter the collection by family needs, pet policy, event permissions and sustainability credentials, so you can answer a specific brief rather than scrolling a general list.

You send properties by selecting up to five and emailing them as a brochure — PDF or link — carrying your agency logo and your email signature. Your client sees your brand, not ours.

Yes, every offer you send is stored in your account. Reopen it to review what was sent, update availability and pricing, and resend, so your client is always looking at current information.

Yes, you can add properties to Favourites for quick access, and use the Wishlist to tell us what you are looking for so we can come back with tailored options.

Clients pay by credit card or bank transfer.

You track bookings in your reservation log, which holds every booking in one place alongside your clients' reservation details.

Travel professionals earn a 10% commission on every confirmed booking. We settle it to the agency bank details you enter during profile setup.

Beyond search, offers and bookings, the platform gives you an interactive map for exploring properties visually, Hot Destinations showing where demand is moving, and a dashboard covering profile management, favourites, wishlists and reservations.

Villa Tracker sells only to the trade, while public platforms sell to the traveller. That means trade rates, white-label proposals, agency management tools, and no consumer checkout competing with the quote you have just sent. Our portfolio is luxury and ultra-luxury rather than the full spectrum of short-term rentals.

Villa Tracker covers 25,000+ properties in 500+ destinations across 80 countries, spanning the Mediterranean, the Alps, the Caribbean, Southeast Asia, the Americas and beyond.

Our team supports you by email at info@villatracker.com and by telephone on +41 79 489 70 21, alongside guides and resources inside the platform and insight from people who have worked in this market for years.

Villa Tracker connects directly to Guesty, Hostaway, BookingPal and Rentals United, so rates, availability and property details sync automatically. If you use another system, our team brings your listings across for you.

Property managers apply through the form on our Property Managers page, and our team reviews each property before it goes live. It is free to apply and there is no development cost to connect. Villa Tracker works on commission, with terms on application.