Frequently Asked Questions

Nothing. Registration is free, searching is free, and there is no subscription or membership fee. Villa Tracker works on a 10% commission, applied to confirmed bookings.

No. There is no separate supplier agreement. During registration you tick the box marked “I accept the Terms and Conditions”, which confirms you understand the guidelines governing use of the platform. That is the whole formality.

Villa Tracker is trade-only. We welcome travel agents and designers, concierge companies, event planners, retreat facilitators, business incentive organisers, and location scouts and production teams. We are not open to the travelling public.

Select Sign Up, complete the registration form with your agency details, tick the box accepting the Terms and Conditions, and submit. You will receive a confirmation email. We review new registrations and confirm your account by email once that is done, so keep an eye on your inbox.

Open the Profile section and complete two groups of fields. Your details as an agent: name, phone or mobile, and email. Your agency details: agency name, manager's first and last name, agency email, phone, address, postal code and bank details. You can also upload your agency logo, set the email format your clients will see, and change your password. Complete every required field — the logo and email format are what make your proposals carry your branding rather than ours.

Open the Search section, choose the destination country, enter your client's check-in and check-out dates, specify the number of guests, and search.

Yes. Advanced filters sort the collection by family needs, pet policy, event permissions and sustainability credentials, so you can answer a specific brief rather than scrolling a general list.

Select up to five properties and email them as a brochure — PDF or link — carrying your agency logo and your email format. Your client sees your brand, not ours.

Yes. Every offer you send is stored in your account. Reopen it to review what was sent, update availability and pricing, and resend, so your client is always looking at current information.

Yes. Add properties to Favourites for quick access, and use the Wishlist to tell us what you are looking for so we can come back with tailored options.

By Visa, credit card or bank transfer.

Your reservation log holds every booking in one place, alongside your clients' reservation details.

Commission is 10% on confirmed bookings. Your agency bank details, entered during profile setup, are what we use to settle it.

Alongside search, offers and bookings, you get an interactive map for exploring properties visually, Hot Destinations showing where demand is moving, and a dashboard covering profile management, favourites, wishlists and reservations.

Public platforms sell to the traveller. We sell only to the trade — which means trade rates, white-label proposals, agency management tools, and no consumer checkout competing with the quote you have just sent. Our portfolio is luxury and ultra-luxury rather than the full spectrum of short-term rentals.

500+ destinations across 80 countries, spanning the Mediterranean, the Alps, the Caribbean, Southeast Asia, the Americas and beyond.

Our team is available by email at info@villatracker.com and by telephone on +41 79 489 70 21, alongside guides and resources inside the platform and insight from people who have worked in this market for years.